Refund policy

- Customers can return products with quality issue or damaged during delivery under our 7-days returns policy. Products must be unused and in good resalable condition to qualify for a full refund.

-  If you change your mind on the product, we are happy to do an exchange.  For full refund, it will subject to review and condition.

- All returns shipping cost is paid for by the customer except in the cases of damaged goods or wrongly shipped items within 7 days from delivery date. Or they can return the goods in person at our centers.

- If damaged or wrong items are delivered, please notify us within 7 days and we will offer a refund or exchange free of charge.

- We cannot accept returns for items found to be incomplete, damaged, with security seal broken or in a non-resalable condition.

- For health reasons we cannot accept any returns or exchanges of frozen foods and treats. Including pet accessories with traces of pet hair.

- Clearance / Sale items cannot be returned or exchanged.

You can contact our Customer Services team by WhatsApp 66850640 for arrangements